Refund and Return Policy

1. PURPOSE

This Refund Policy outlines the conditions under which patients may request a refund for services rendered by Fasci Family Telehealth and Wellness. Our goal is to ensure transparency, fairness, and compliance with healthcare regulations.

2. Scope

This policy applies to all patients who have received services from Fasci Family Telehealth ad Wellness including consultations, procedures, and ancillary services.

3. General Policy

• All payments made for medical services are considered final once the service has been rendered.
• Refunds may be issued under specific circumstances outlined below.
• Refunds will be processed to the original form of payment unless otherwise agreed.

4. Eligible Refund Scenarios

Refunds may be considered in the following cases:

• Services were paid for but not rendered due to cancellation by the practice.
• Billing errors resulting in overpayment.
• Duplicate charges for the same service.
• Appointment canceled with sufficient notice (see cancellation policy).
• Payment made in error (e.g., wrong patient account).

5. Non-Refundable Items

The following are not eligible for refunds:

• Services already rendered and documented.
• Missed appointments without proper notice.
• Administrative fees (e.g., medical records, form completion).
• Third-party services (e.g., lab tests, imaging) once initiated.

6. Refund Request Procedure

To request a refund:

1. Submit a written request to
   • Fasci Family Telehealth and Wellness,
   • 1016 North Main Street
   • Barre, VT 05641
2. Include:
   • Patient name and date of birth
   • Date of service
   • Reason for refund request
   • Proof of payment (receipt or transaction ID)
3. Requests must be submitted within 30 days of the transaction.

7. Processing Time

• Refunds will be reviewed within 10 business days.
• Approved refunds will be processed within 5–10 business days after approval.

8. Insurance Payments

• Refunds for insurance overpayments will be issued to the insurance company unless otherwise directed.
• Patients are responsible for understanding their coverage and benefits.

9. Disputes

If a refund request is denied, patients may appeal by submitting a written explanation to the Practice Manager within 15 days of the decision.